Systech names Joe Goedereis director of client success

Systech Consulting has created a new Director of Client Success role and hired Joe Goedereis to lead it, aiming to give Southwest Oregon businesses more proactive support on IT, cybersecurity and technology planning. The move is designed to help clients reduce disruption, align budgets and roadmaps, and strengthen long-term account management.

Why it matters: - Systech Consulting is betting that small and mid-sized businesses want more than reactive tech support. - The new role is meant to help clients plan ahead on cybersecurity, cloud, software and infrastructure before problems disrupt operations. - The change is aimed at Southwest Oregon organizations that need strategic IT guidance without building a full internal department.

What happened: - Systech Consulting, LLC appointed Joe Goedereis as Director of Client Success in a newly created leadership role. - The Roseburg-based company says the position formally expands its client-success and dedicated account-management model. - Goedereis will support account managers Jonathan Walder and Morgan Haitsma. - The role is designed to improve client strategy, communication and follow-through. - Systech said the appointment was announced July 28, 2026.

The details: - Goedereis will focus on proactive client communication, technology roadmap planning, account alignment and service adoption. - The role also covers long-term business outcomes across managed IT, cybersecurity, Microsoft 365, cloud strategy, backup and disaster recovery, network infrastructure, business voice, managed wireless, software needs and modernization efforts. - Systech says the expanded account-management structure gives clients a clearer path for strategic conversations about budgets, security priorities, lifecycle planning, software adoption and operational needs. - Systech Consulting describes itself as a managed IT services, cybersecurity, software development and digital transformation provider. - CEO Joshua Knox said the company created the role because businesses need a partner that understands both their technology and their business goals. - Knox said Goedereis brings more than 25 years of experience in operations, customer service, marketing and client engagement across multiple industries. - Goedereis said strong client relationships depend on communication, trust and understanding the business behind the technology.

Between the lines: - The hire reflects a broader shift in managed services away from break/fix support and toward proactive planning. - Systech is positioning client success as a strategic layer, not just an account-service function. - The company is targeting industries with high stakes for uptime and security, including healthcare, manufacturing, financial planning, legal services, utilities, construction and public agencies. - Greg Ekborg, Systech's marketing director, said waiting for technology to fail puts businesses at risk and slows them down.

What's next: - Goedereis will help shape client strategy around budgets, security priorities, lifecycle planning and modernization. - Businesses can learn more about Systech's managed IT services, cybersecurity services, client-success model and technology roadmap planning at the company website. - Systech is also directing interested customers to contact its team directly.

The bottom line: - Systech is formalizing a more proactive, relationship-driven service model as clients demand tighter alignment between technology decisions and business outcomes.