OCCU uses Conductiv AI to speed indirect lending income checks

OCCU says Conductiv’s AI-powered income verification has cut manual work and improved fraud detection in indirect lending. The credit union is using the workflow to verify income faster, return risk scores to its loan system, and reduce delays for dealers and members.

Why it matters: - OCCU is trying to reduce income-related fraud without slowing down indirect auto lending. - The new workflow gives underwriters verified income data and a risk score before a file reaches manual review. - Faster verification can shorten the path from application to decision for dealers and members.

What happened: - Conductiv said it has finished a partnership with OCCU, a Eugene, Oregon-based credit union and not-for-profit financial cooperative. - Since adopting Conductiv, OCCU has been able to verify income and decide qualifying indirect loan applications more quickly. - OCCU also has reduced manual work for its underwriting team, dealers and members. - OCCU introduced the workflow to add a verification layer to indirect lending without creating added delay.

The details: - Conductiv sends applicants a secure verification link. - The link pulls income details directly from a bank account or payroll documentation. - The system runs a fraud and risk review. - The system calculates verified income. - The completed documentation and associated risk score flow directly into OCCU’s loan origination system. - OCCU no longer manually adds income documents to applications. - Manual fraud review time has been reduced because each file now includes a risk score. - Dealers no longer need to collect income documents or upload them to the application. - Members can complete verification on their own without going through a dealer or tracking down payroll paperwork. - OCCU says verified documentation, calculated income and an accompanying risk assessment are available before a file reaches an underwriter. - Amy Robinson, OCCU Consumer Underwriting Manager, said the workflow sends a verification link directly to the applicant, calculates income and returns a risk score. - Robinson said the direct LOS upload creates efficiencies and frees underwriters to focus on loans that need deeper manual review.

Between the lines: - The setup fits a broader shift in lending toward more automated verification at the point of decision. - Conductiv’s role is less about replacing underwriting and more about removing repetitive tasks before human review. - The partnership also suggests OCCU wants a workflow that can scale as the credit union expands beyond its current footprint. - Gopal Swamy, Conductiv CEO, said the goal is faster lending decisions with less fraud risk and without disrupting lender systems already in use.

What's next: - OCCU expects Conductiv to support its broader indirect lending strategy. - The credit union expects the workflow to help with growth, efficiency, dealer experience, member experience and portfolio quality. - OCCU also expects the system to keep supporting expansion outside its current footprint. - Conductiv said its income verification and risk assessment tools can scale with OCCU as it grows.

The bottom line: - OCCU is using Conductiv to make indirect lending faster and less manual while adding a stronger fraud check at the front end of the process. - The result is more automation for routine work and more time for underwriters to focus on complex files.